How will our relationship work?
Our quality control procedures are designed to ensure that we clean to a consistent standard and, as stated above, we guarantee our work. We are always happy to hear from our customers, so if you have any questions or comments, please telephone us. If you wish to cancel we simply ask for 1 months notice in writing.
Who cleans my home or office?
Your home will usually be cleaned by a team of two fully trained Kiwicare Cleaning Services employees managed by their Team Supervisor. For security and your peace of mind, our cleaners are uniformed and covered by insurance.Among other benefits, this avoids exposure to the severe consequences that could result from an accident to an untrained, uninsured daily cleaner: You also have no concerns about tax, National Insurance or litigation.
While in your premise, our cleaners are not permitted to eat, smoke or use any appliances. Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.
What will Kiwicare Cleaning Services do in my home or office?
We offer a range of services. Our service includes removing cobwebs and dusting skirting boards, pictures, lamp shades, ornaments, window sills, furniture and light fittings. We vacuum throughout, wipe cupboard fronts dean, wash floors and cleanse kitchens and bathrooms. We also have other services such as carpet cleaning , lawn mowing, water blasting etc. Please contact us for more details.
At what time will the team be at my home?
We have staff working around the clock. Our intention is to make your life easier by providing services the time you want. We recommend that you book a time at least three days before as we need to arrange rosters.
Do I need to provide any cleaning equipment or supplies?
No, these are provided by Kiwicare Cleaning Services and their use is covered by our insurance. We are able to use customers’ cleaning equipment or supplies provided that these meet health and safety requirements.
If you hold the keys to my home. who will have access to them?
The Director and the Team Supervisor who cleans your home are the only people who have access to your keys. The only identification is an individual key code number, the reference to which is always kept separate from the keys.
What happens if I have not provided a key and nobody is available to let the Cleaners in, or they are locked out?
We are obliged to charge you as we are unable to re-assign the team to other work at such short notice.
Do I have to do anything before my home is cleaned?
Arrange access to all areas that needs cleaning. Make sure valuable such as jewelry and money is locked in safe.
How do I pay for the service?
You can pay on the day the cleaning is carried out. You can pay via a standing order at the beginning of the month for the month ahead… this gives you a set monthly amount which will be given to you on request.
Lastly, you can pay on receipt of an invoice which will be given to you on the last week of the month for the following month ahead in order for you to leave a cheque, cash or make a bank payment on or before the 1st clean of the the month. Bank details are available upon request.
What happens if my scheduled cleaning falls on a statutory holiday?
We offer the following in lieu of that clean (normal charge applies): A larger clean before and after the bank holiday which will include additional rotations for example windows, moving of furniture and the inside of the Fridge, feel free to send an email at least 1 week before with a few requests OR Steam clean of hard floors and steam clean of shower tiles and the inside of the Fridge.
What if I do not want cleaning to be done while I am away on holiday?
Please call the number on the contact page, giving us at least three working days notice and we will revise your cleaning programme.
How do I arrange special requests, changes or cancellations?
Please call the number on the contact page, giving us at least three working days notice of your requirements.
What if something gets broken when my home is cleaned?
If you have any items that are of sentimental value or are otherwise irreplaceable, please let us know before your first clean so that we can discuss your requirements. If you have anything in your home or office which could be damaged by cleaning products, please point this out to us.
We treat your home/office with the greatest care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired. We take full responsibility for damages caused by us and we are covered by a public liability insurance.