Question 1

How will our relationship work?

Accepted Answer

Our quality control procedures are designed to ensure that we clean to a consistent standard and we guarantee our work. We are always happy to hear from our customers, so if you have any questions or comments, please contact us. If you wish to cancel we simply ask for 1 week notice.

Question 2

How do I book?

Accepted Answer

Just simply give us a call or send us a message through our "Contact Us" page and we will be in touch with you regarding your enquiry.

Question 3

Who cleans my home or office?

Accepted Answer

Your home will usually be cleaned by a team of two fully trained Kiwi Care Cleaning employees managed by their Team Supervisor. For security and your peace of mind, our cleaners are uniformed and covered by insurance. Among other benefits, this avoids exposure to the severe consequences that could result from an accident from an untrained, uninsured daily cleaner: You also have no concerns about tax, National Insurance or litigation.
While in your premise, our cleaners are not permitted to eat, smoke or use any appliances. Our training and working practices are designed to ensure that we comply with all applicable health and safety regulations.

Question 4

What will Kiwi Care Cleaning Services do in my home or office?

Accepted Answer

We offer a range of services. Our services include removing cobwebs and dusting skirting boards, pictures, lamp shades, ornaments, window sills, furniture and light fittings. We vacuum throughout, wipe cupboard fronts, wash floors and cleanse kitchens and bathrooms. We also have other services such as carpet cleaning, lawn mowing, water blasting etc. Please contact us for more details.

Question 5

At what time will the team be at my home?

Accepted Answer

We have staff working around the clock. Our intention is to make your life easier by providing services the time you want. We recommend that you book a time at least three days before as we need to arrange rosters.

Question 6

Do I need to provide any cleaning equipment or supplies?

Accepted Answer

No, these are provided by Kiwi Care Cleaning Services and their use is covered by our insurance. We are able to use customers’ cleaning equipment or supplies provided that these meet health and safety requirements.

Question 7

If you hold the keys to my home. who will have access to them?

Accepted Answer

The Director and the Team Supervisor who cleans your home are the only people who have access to your keys. The only identification is an individual key code number, the reference to which is always kept separate from the keys.

Question 8

Do I have to do anything before my home is cleaned?

Accepted Answer

All you need us to arrange access to all areas that need cleaning and the rest will be done by us.

Question 9

How do I pay for the service?

Accepted Answer

You can pay on the day the cleaning is carried out. You can pay via a standing order at the beginning of the month for the month ahead… this gives you a set monthly amount which will be given to you on request. Lastly, you can pay on receipt of an invoice which will be sent to you after the clean. Bank details are available upon request.

Question 10

What if I do not want cleaning to be done while I am away on holiday?

Accepted Answer

Please contact us and give us at least three working days notice and we will revise your cleaning programme.

Question 11

How do I arrange special requests, changes or cancellations?"

Accepted Answer

Please contact us and give us at least three working days notice of your requirements.

Question 12

What if something gets broken when my home is cleaned?

Accepted Answer

If you have any items that are of sentimental value or are otherwise irreplaceable, please let us know before your first clean so that we can discuss your requirements. If you have anything in your home or office which could be damaged by cleaning products, please point this out to us.
We treat your home/office with the greatest care. But if something is damaged or broken we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired. We take full responsibility for damages caused by us and we are covered by a public liability insurance.

FAQ